Therapy & counselling
Ask about support for emotions, relationships, life changes, coping or patterns that feel difficult to manage.
Learn about therapy → AO PSYCHOLOGY / CONTACT
Your next step starts here.
Have a question about counselling, support for young people, screening or NDIS-funded therapy? Send a general enquiry or request a free 15-minute introductory phone call. We'll explain the options, fees and next steps—no clinical history needed.
Melbourne & onlineEnglish & TurkishPrivate and NDIS counselling enquiries
AO PsychologyA considered first step.Clear answers. Personalised support.
THE RIGHT ENQUIRY PATHWAY
Personal enquiry or professional referral?
Choose the right form below. Personal and family enquiries go to our general form; professionals have a separate referral pathway.
MAKE AN ENQUIRY
Send a general enquiry
Tell us how to reach you, choose the service you're interested in and ask a brief general question. You can select Free 15-minute introductory phone call if you'd like to speak before arranging counselling. Please don't include diagnoses, clinical histories or information about someone else.
General enquiry form. We use Wix Forms to receive your contact details and general service question. Appointments are online (telehealth); in-person sessions aren't offered at this stage. Please keep messages non-clinical. Read our privacy information →
Loading enquiry form…
Prefer email? info@aopsychology.com.au. Please keep messages general; this is not an emergency response channel.
HOW CAN WE HELP?
Not sure what to ask? Start here.
You can simply tell us what you’re looking for and the best way to reach you. We’ll help you work out whether counselling, screening or a written service is the next step—without asking for personal health details in this first message.
Screenings & feedback
Explore our Standard Screening or Screening with Personalised Professional Written Feedback pathways.
Compare screening options →Children & Young People
Ask about age-appropriate counselling, family involvement and support for children and adolescents.
Children & young people →Reports & organisations
Ask about written support summaries, community wellbeing programs or professional referrals.
Professional referrals → BEFORE YOU GET IN TOUCH
What should I include in my first enquiry?
Your name, a way to contact you, the broad service area and one practical question are usually enough to begin. For example, you might ask whether telehealth is suitable, what a screening includes or how a family member can access support. Please avoid describing sensitive clinical history, naming another person or uploading records through the general enquiry.
What you're interested inTherapy, a screening, a report, support for a family member or something you're not yet sure about.
Practical preferencesMelbourne or telehealth, preferred language and any relevant funding route.
Your best contact methodHow you would like to receive information when you send your enquiry.
AO PsychologyTrust is built, not assumed.
After the initial enquiry, we can clarify what service you are asking about, explain the likely steps and identify any information that needs to be confirmed before an appointment or written service is arranged. This first contact is for information and suitability, not clinical assessment or emergency support.
QUESTIONS BEFORE YOU BEGIN
Helpful answers, without the guesswork.
Do I need a referral before enquiring?
For many privately funded counselling and screening enquiries, you can contact us directly. A professional referral may also be appropriate. We confirm requirements for the particular service and funding route.
Can I ask about services for someone else?
Yes. Parents, carers and professionals can make an initial general enquiry. Where personal information or care decisions are involved, consent and suitable involvement of the person receiving support will be discussed.
Do you offer online appointments?
Yes. Counselling is offered online (telehealth) from Melbourne, in English or Turkish. We'll confirm that online care is appropriate and explain the appointment arrangements before you begin.
What if I'm not sure which service applies to me?
That is a perfectly reasonable starting point. You can tell us what you would like to understand or change—for example, ongoing stress, concerns about attention or support for everyday functioning—and we can explain which available services address that kind of question. You can decide whether to proceed after the options and costs are clear.
What if AO Psychology isn't the right fit?
We'll be clear if a requested service is outside our professional scope or may not be suitable. Where possible, we can explain what kind of qualified professional or alternative service may be worth considering. A general enquiry is not a clinical assessment or a guarantee of acceptance.
Privacy & enquiries: explore Policies & Information → before sharing information or committing to a service.