General guidance
Service descriptions and Insights are educational. They do not replace advice tailored to your circumstances, a formal assessment or an individual treatment recommendation.
Read the professional disclaimer →AO PSYCHOLOGY / POLICIES
Terms of Use
These terms explain how to use this website and make a preliminary enquiry. Reading information or contacting us does not establish a counselling relationship. Appointments, consent and fees are confirmed separately before care begins.
General enquiries → WHAT THIS WEBSITE PROVIDES
Useful information, with clear boundaries.
AO Psychology explains services so you can explore possible options before committing to care. Reading this website or sending a general enquiry does not itself establish a therapeutic relationship.
Introductory contact
The website forms are designed for a name, contact information and a broad question. Do not submit clinical histories, identifiable third-party details or confidential reports.
How contact information is handled →Before any appointment
Availability, suitability, practitioner scope, applicable fees, consent and funding arrangements are discussed and confirmed separately before a service begins.
Explore fees and access →Not an emergency service
This website and its enquiry forms are not monitored for urgent clinical support. In an emergency in Australia, call 000 and use appropriate crisis support pathways.
Find urgent support information → FROM ENQUIRY TO SERVICE
What happens before an arrangement is confirmed?
Exploring the website is not the same as booking or accepting treatment. If you enquire, we may discuss the general nature of your request, whether a service is appropriate and how to proceed.
Explore and enquireRead the service information and provide only a general question or service interest through the preliminary form.
Clarify the detailsDiscuss the intended service, eligibility, consent, fees, appointment format and any referral requirements through appropriate channels.
Confirm separatelyActual care or written work begins only once suitable arrangements and relevant policies have been confirmed.
WEBSITE USE FAQ
Things worth knowing.
Can I use the website to make a clinical referral or booking?
Not through the website enquiry forms. Contact and professional enquiry forms collect introductory, non-clinical information only. A suitable process for clinical records, consent and service booking must be established separately.
Can I rely on screening information for a diagnosis?
No. Website information about screening describes a structured information-gathering and guidance service, not a diagnosis or individual clinical opinion. Learn about screening and reports.
Are third-party websites covered by these terms?
External links are provided for convenience and further reading. Third-party websites have their own terms, content and privacy practices. AO Psychology does not control those websites.
May I reproduce the website's text or artwork?
The content and branding may be protected by copyright or other rights. Please seek permission before reproducing substantial material unless an applicable law allows the use.
When will final terms apply?
Clinical service terms, including any booking, payment and cancellation requirements, must be finalised and provided before a paid clinical appointment is confirmed. Relevant arrangements will be explained before a paid service starts.
SITE USE AND CHOICE
What you can expect from this website.
We aim to make browsing straightforward, with transparent services and links to supporting information. The site is not a substitute for individual professional care.
Information can change
Service descriptions, fees and eligibility information are reviewed and may change as arrangements develop. Before committing, ask for the current details that apply to your proposed service.
Share only what is needed
Please use the general forms for introductory enquiries. Do not send confidential health histories, urgent safety concerns, other people’s sensitive information or copyrighted documents without permission.
You decide whether to proceed
Viewing information or making an enquiry is not the same as booking, agreeing to treatment or purchasing a report. Individual service terms and consent are clarified separately.
Statutory rights remain
Nothing on this website is intended to exclude rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
PERSONALISED SERVICES
The agreement for a service comes later.
If you choose to proceed, the relevant service, practitioner, costs, payment arrangements, privacy information, consent, communication expectations and any cancellation conditions must be agreed in advance.
Therapy and counsellingIndividual or family work is subject to a suitable initial process, appropriate consent and professional judgement about the service requested.
Screening and written guidanceScreening can organise information and guide next steps; it does not establish an ADHD, autism or other clinical diagnosis. Reports are commissioned for an agreed purpose and scope.
NDIS-funded counsellingWe offer eligible counselling supports for self-managed and plan-managed participants subject to plan funding and service suitability. Applicable fees, terms and invoicing are agreed before services. AO Psychology is not an NDIS-registered provider.
Online and digital materialEducational resources and any future written or digital purchases will need clear product-specific terms, delivery details and applicable consumer rights.
QUESTIONS OR CONCERNS
Where to find related information.
Client rightsParticipation, consent and communication
FeedbackRaising a concern or complaint