Privacy & Your Information
What our preliminary enquiry forms request, how information is used, and which operational details need confirmation. Read Privacy Policy →
AO PSYCHOLOGY / POLICIES & INFORMATION
Clear policies. Informed decisions.
Explore how we approach privacy, consent, fees and cancellations, so you understand what to expect before choosing a service.
Our policies and service arrangements are being finalised. Applicable terms will be confirmed before bookings open.
YOUR INFORMATION
Privacy, consent and choice.
Good decisions start with understandable information about what is collected, what a service involves and how you can participate.
Client Rights & Consent
Your role in deciding whether to proceed, the importance of informed consent, confidentiality and relevant family participation. Understand your rights →
Accessibility & Inclusion
How we approach readable pages, keyboard navigation, reduced motion and accessible communication. Accessibility information →
Feedback & Complaints
How to raise a concern and where to obtain independent Victorian health or NDIS complaint information. Feedback pathways →
USING THE SERVICE
Fees, terms and professional information.
These documents help clarify what reading the site, making an enquiry or arranging a service means—and what is not yet final.
Terms of Use
How the information, links and general enquiries on this site should be understood. Read Terms of Use →
Cancellation Policy
The proposed 24-hour cancellation notice, the 100% charge for late changes or missed private appointments, and the rule treating arrivals over 15 minutes late as a missed appointment. Review cancellations →
Professional Disclaimer
Counselling qualifications and scope, screening versus diagnosis, reports and how emergencies should be handled. Read professional information →
Fees & Access
Service types, funding arrangements, two-tier screening and the need to confirm final prices. Explore fees →
OTHER INFORMATION
Independent help and reference material.
Sometimes the most useful next step is information from a public organisation or another professional service.
External resourcesExternal Links & Resources — official associations, health information and complaint bodies.
Urgent supportCrisis Support — independent urgent assistance, not the AO enquiry form.
Professional enquiriesFor Referrers — general service enquiries, without client details or clinical records.
General questionsContact AO Psychology — ask about services or information on this site.
SERVICE INFORMATION
Clear arrangements before care begins.
We're finalising our policies before appointments become available. These will explain privacy, consent, fees, professional standards and how to raise a complaint. You can review the relevant terms and ask questions before agreeing to a service.
Current statusGeneral enquiry forms only — no online clinical intake, instant booking or paid checkout through this website.
Before you proceedWhen services open, we will provide the final booking, payment, privacy, consent and cancellation conditions before you make a commitment.