Describe the concern
For general website feedback, provide the topic and the change you would find helpful. Avoid sending sensitive health information through the public development enquiry form.
AO PSYCHOLOGY / GUIDANCE & POLICIES
Your feedback deserves a clear pathway.
You should know how to ask a question, share feedback or raise a concern. This page explains how to contact AO Psychology about information, communication or services, and where to get independent help if needed.
HOW TO BEGIN
Tell us what could be better.
Your feedback may relate to access, communication, information provided, a proposed service, fees or an experience of care. You can raise a concern respectfully, ask for an explanation or seek independent advice about your options.
Confirm the right channel
If the matter concerns care, personal records, a payment or another confidential issue, a private process and appropriate identification/consent may be needed.
Review the concern
A formal complaint procedure should explain who reviews matters, expected contact and response arrangements, confidentiality and how outcomes are communicated. These operational details require approval.
Seek independent assistance
You do not have to use AO Psychology’s enquiry form if you are uncomfortable raising a matter directly. Independent Victorian and NDIS pathways may be available.
INDEPENDENT COMPLAINTS
You have options beyond contacting us.
The following are official complaint channels, separate from AO Psychology. Contact each body to confirm the kinds of matters it can consider. Victorian counsellors are also subject to the General Code of Conduct for Health Services ↗. You can also read the full Code of Conduct (PDF) ↗.
Victorian health servicesHealth Complaints Commissioner ↗ — complaints about health services and health information in Victoria.
NDIS service qualityNDIS Quality and Safeguards Commission ↗ — concerns about NDIS providers, workers or support safety.
PrivacyOAIC privacy complaints information ↗ — information about Australian privacy rights; Victorian health information can also fall under the Health Complaints Commissioner.
Consumer mattersAustralian Competition and Consumer Commission ↗ — consumer information, although it does not decide individual disputes.
YOUR VOICE MATTERS
A concern should never be dismissed because you raised it.
If you are providing feedback on someone else’s behalf, check their consent and authority before disclosing personal details. For current general site issues, use the preliminary form only for non-sensitive information.
Your informationRead our Privacy Policy.
Your participationUnderstand Client Rights & Consent.
Site accessShare accessibility feedback.
Urgent helpFor emergencies, use crisis services.