What we receive
Initial contact details, the service category you select and any general comments you decide to add.
AO PSYCHOLOGY / PRIVACY
Privacy & Your Information
Our website forms are for short, general enquiries—not clinical histories or confidential referrals. This page explains what they collect, how Wix is used and how to ask about your information. Separate clinical privacy arrangements are still being finalised before appointments open.
Ask a general privacy question → PRELIMINARY ENQUIRIES
What this form is for.
The Contact and For Referrers forms are designed for initial general enquiries only, rather than confidential clinical intake. They request a name, contact details, a broad service interest and an optional short message. For professional enquiries, an organisation or practice name may also be collected.
We ask that you do not include medical histories, diagnoses, reports, client identifying information or other sensitive material in these introductory forms. Clinical and referral records will require an appropriate, separately confirmed process.
HOW ENQUIRY DATA IS HANDLED
Our current enquiry process.
General website enquiries use Wix Forms. If you choose to book an optional free introductory phone call, Google Calendar collects scheduling information such as your name, email, phone number and selected time so we can arrange the call. Please do not include sensitive health details. Clinical records, consent and treatment arrangements are separate and must be confirmed before care begins.
Why we ask
To understand the broad nature of your enquiry, direct it appropriately and communicate about potential next steps.
Wix Forms
Enquiries are sent through Wix Forms and may create or update a Wix contact record. Submission access is restricted to the account owner and authorised collaborators. Retention and deletion procedures are still being finalised.
Further information
If further personal or clinical information is required, we will first discuss an appropriate channel and the service arrangements.
CHOICES & QUESTIONS
Your information, your questions.
We want you to be able to ask what information we hold about your enquiry, request correction where needed or raise a concern about its handling. Use the general enquiry form for a brief privacy-related message, without adding sensitive information to that message.
We ask for an email address so we can reply to a general enquiry. You can still read all our service information without completing a form.
Wix and other service providers may process information outside Australia. We still need to confirm where information is stored or accessed, which other providers handle it, how long it is kept and when it may be disclosed. These arrangements must be confirmed and explained before we collect detailed clinical health information.
BEFORE CLINICAL SERVICES BEGIN
What is still being verified.
This page describes how current general website enquiries are handled. Before clinical appointments begin, we will provide a separate detailed clinical privacy notice reflecting the approved records and care processes.
Will AO Psychology collect health information later?
When clinical appointments become available, counselling, screening and professional reports may involve sensitive health information. Our intended system is to give clients the relevant privacy and payment information before booking, followed by a secure link to a short intake and telehealth consent form before the first clinical session. We are preparing a separate clinical intake and consent process rather than using the general Wix enquiry forms. The clinical arrangements have not yet been approved for use. The full clinical collection notice, access permissions, information-sharing, retention and recordkeeping procedures must be finalised and reviewed before services commence. Direct paid clinical bookings and sensitive clinical intake are not offered through these public website forms. Free introductory phone calls are non-clinical and may be booked separately through Google Calendar.
Where will future clinical information be stored?
AO Psychology is reviewing a separate clinical recordkeeping system. Google Workspace is planned for business administration, but not as a replacement for a clinically suitable records system. Before clinical services commence, we will confirm data storage and processing locations, access permissions, retention, deletion and information-sharing arrangements, and explain them in the final clinical privacy notice.
Will telehealth sessions be recorded or transcribed?
Any proposal to record sessions, transcribe them, or use optional AI-assisted documentation requires a separate clinical, technical, privacy and consent review. This website does not activate session recording, transcription or AI-assisted clinical documentation. Clients will be told about any proposed use and the applicable choices before such a feature could be introduced.
Will my details be used for marketing?
The website enquiry forms do not ask for a marketing subscription or newsletter opt-in. Any future marketing activities and consent choices would require separate explanation.
Are there external services on the site?
Some images and links are provided by external websites. When you visit an external website, its own privacy practices may apply. The site-wide third-party and cookie review is still outstanding.
Where can I read Australia's privacy guidance?
The Office of the Australian Information Commissioner publishes Australian Privacy Principles guidance and information for health service providers.
THE INFORMATION JOURNEY
What happens to the information you provide?
From your first enquiry to a potential service arrangement, different information calls for different handling.
Contact and service preferences
Our general website enquiry forms collect your name, email, optional phone number, a broad service interest and an optional general message. A professional enquiry may also include an organisation name.
Planned secure clinical intake
Clinical histories, reports and identifying third-party details must not be sent through these general Wix enquiry forms. Our planned clinical workflow will provide separate intake and consent forms through a suitable system after an appointment is arranged. That clinical workflow remains inactive and requires configuration, privacy verification and testing.
Wix and browsers
This website uses Wix for hosting and preliminary enquiry forms. Browsers and providers may process connection information, such as IP address and technical requests, when you visit; actual logging, cookie and analytics settings require a provider review.
Only for an appropriate purpose
General enquiry details may need to be accessed by authorised people or service providers to respond. We have not established or published a complete list of recipients or any overseas handling arrangements for final clinical operations.
CHOICE, ACCESS AND CONCERNS
You can ask how your information is being handled.
Australian and Victorian health-privacy frameworks address appropriate collection, use, security, access, correction and complaints. Requests must be considered according to the law and the type of record involved.
Access and correctionYou may ask what personal information the service holds about you and seek a correction if it is inaccurate. Identity and authority may need to be verified before information is released.
ComplaintsIf something about the handling of your information concerns you, see our Feedback & Complaints page. Victorian health-information complaints can also be referred to the Health Complaints Commissioner.
Children and familiesWhere a young person is involved, collection and information sharing require context-sensitive attention to consent, capacity, involvement of parents or carers, safety and relevant law.
Retention, access and deletionBefore launch, we must document record-retention requirements, client access and correction processes, user access permissions, secure backups, incident response and deletion procedures. These arrangements are not yet verified and we will not promise unconfirmed times or security controls.
OFFICIAL GUIDANCE
Independent privacy information.
The following sources explain Australian and Victorian privacy rights. Their inclusion does not mean AO Psychology has been audited or accredited by them.
Victorian Department of HealthHealth Records Act overview ↗
Health Complaints CommissionerHealth information complaints ↗