Psychological therapy
Individual counselling for emotional regulation, mood, life changes and relationships, using evidence-informed discussion and practical strategies.
Explore therapy → AO PSYCHOLOGY / FOR REFERRERS
Professional referrals, made clearer.
Considering a referral for a client, student or community member? We welcome general enquiries from health, education, disability and community professionals. You can ask about counselling, non-diagnostic screening or written reports. Before accepting a referral, we check whether the service is suitable, within our professional role and available, and clarify consent. We also welcome preliminary NDIS counselling enquiries for eligible self-managed and plan-managed participants.
GPs & allied healthSupport coordinatorsSchools & community organisations
SERVICES FOR REFERRAL
Match the support to the person's goals.
A useful referral tells us the broad concern and what the person hopes to achieve. We consider whether the service fits our professional scope or whether another practitioner would be more suitable. Formal diagnosis and specialist opinions may need an appropriately qualified professional.
Young people & families
Developmentally informed therapeutic support for emotional regulation, school and family adjustment, parent guidance and age-appropriate coping strategies.
Explore young-person support →Screening & feedback
Non-diagnostic screening for a clear referral question, with reviewed findings, explained limitations and personalised written feedback when suitable.
Explore screening →Written reports & documentation
Counselling progress summaries and selected standalone reports, with the purpose, content, consent and availability agreed before work begins.
Explore report options →
WORKING TOGETHER
A clear, collaborative referral pathway.
The initial professional enquiry is for general contact and service-matching information only. You can tell us your professional role, the broad reason for the enquiry and how to reach you; please do not send a client’s name, identifying details, clinical notes or documents through this form. If more information is needed, we first clarify consent and an appropriate method for sharing it.
We can then clarify suitability, any consent or information-sharing requirements, and the next appropriate step with the person or professional involved.
Go to referral enquiry INFORMATION THAT HELPS
A useful referral can be brief and focused.
A brief referral question is usually enough to start. The key details are the broad goal, the type of service being considered and any access questions, such as whether support is sought online or under a particular funding arrangement. Detailed client history and records should be discussed only after an appropriate consent and information-sharing pathway is established.
The requested serviceCounselling, non-diagnostic screening, child and family support or a suitable written report.
Goals and practical arrangementsBroad support aims, preferred format or language, and the relevant funding or referral pathway.
Consent and communicationConfirmation the individual is aware of the referral, and how contact and appropriate information sharing should work.
AO PsychologyGood referrals begin with shared understanding.
Clear service information supports better decisions for clients, families and referring professionals.
THE REFERRAL JOURNEY
From a professional enquiry to the next step.
A good referral pathway helps the person know what is being suggested and why. After the preliminary enquiry, suitability, consent, service format, reporting expectations, fees and funding can be clarified before any ongoing work or written product is agreed. Information is not routinely shared back to referrers without appropriate authority.
01
Share the broad need
Describe the support requested and confirm the person knows about the referral.
02
Review suitability
We consider the client's goals, requested service, format and relevant referral questions.
03
Clarify the arrangements
Discuss proposed service arrangements, fees, funding and any consent or information needs. Online appointment booking is not currently enabled.
04
Proceed with clarity
The person receives appropriate next-step information; professional updates require agreed consent.
PROFESSIONAL REFERRAL ENQUIRY
Send a professional enquiry
Use this form to introduce your organisation or professional role and the broad service you would like to discuss. You do not need to select a specific screening instrument or provide a clinical history. Please leave out client names and records; we can discuss next steps and suitable information sharing after the initial enquiry.
Professional Referral Enquiry Form. For preliminary enquiries from professionals only. This form uses Wix Forms to collect your contact details and broad service question so AO Psychology can respond. Do not include health histories or identifiable client information. How your information is handled →
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Read our privacy information before sharing contact information. This is not a crisis response channel. If the form does not load, email our referrals team with a general question only; please do not include client identifiers or health records.
REFERRER FAQ
Answers for professional partners.
Can a GP, support coordinator or school make an enquiry?
Yes. We welcome suitable enquiries from healthcare, education and community professionals, with appropriate awareness and consent from the person seeking support.
Can I request a specific screening or a professional report?
Yes. Please outline the purpose. We clarify what information a screening or report can provide and whether the request matches an available service before accepting it.
Can I enquire about NDIS-funded counselling?
Yes. We welcome general enquiries from eligible self-managed and plan-managed participants, families and referring professionals. We are an unregistered provider. Please do not send clinical records or client identifiers through this general enquiry form; we will clarify an appropriate pathway.
Will referring professionals receive progress updates?
Communication and reporting are discussed with the individual, and any exchange of personal information follows appropriate consent and privacy arrangements.
Consent and respectful referrals: explore Client Rights & Consent → before sharing information or committing to a service.